Agreement to Terms
By accessing and using MailForge ("the Service"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.
Description of Service
MailForge is an AI-powered email assistant that provides:
- Intelligent email response generation
- Email summarization and analysis
- Inbox organization and management tools
- Integration with popular email providers
The service operates as a browser extension and web application, processing your email content to provide AI-assisted features.
AI Processing Notice
MailForge uses artificial intelligence to analyze your email content. While we implement strong privacy protections, you acknowledge that AI processing involves automated analysis of your communications to provide intelligent assistance.
User Accounts and Registration
Account Creation
- You must provide accurate and complete information when creating an account
- You are responsible for maintaining the security of your account credentials
- You must be at least 16 years old to create an account
- One person may not maintain multiple accounts
Account Responsibilities
- Notify us immediately of any unauthorized account access
- Keep your contact information current and accurate
- Comply with all applicable laws and regulations
Acceptable Use Policy
When using MailForge, you agree not to:
- Use the service for illegal activities or to violate any laws
- Attempt to reverse engineer, modify, or hack the service
- Share your account credentials with others
- Use the service to send spam, malware, or harmful content
- Violate the intellectual property rights of others
- Interfere with or disrupt the service's operation
- Use the service to impersonate others or provide false information
- Attempt to access other users' accounts or data
Professional Use Disclaimer
While MailForge provides intelligent email assistance, you remain fully responsible for all communications sent using our service. Always review AI-generated content before sending, especially for professional, legal, or sensitive communications.
Subscription and Payment Terms
Subscription Plans
- Free tier with limited features and usage
- Professional subscription with unlimited access
- Enterprise plans with additional features
Payment Terms
- Subscription fees are billed monthly or annually in advance
- All payments are processed through secure third-party payment providers
- Prices may change with 30 days advance notice
- Refunds are provided according to our refund policy
Cancellation and Refunds
- You may cancel your subscription at any time
- Service continues until the end of your current billing period
- Pro-rated refunds available for annual subscriptions within 14 days
- No refunds for partial months or unused features
Intellectual Property Rights
MailForge's Rights
MailForge and its original content, features, and functionality are owned by MailForge Studio and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
Your Content Rights
- You retain ownership of all email content you process through MailForge
- You grant us limited rights to process your content to provide the service
- We do not claim ownership over your email communications
- AI-generated responses become your content upon creation
Privacy and Data Protection
Your privacy is important to us. Our data practices are detailed in our Privacy Policy, which forms an integral part of these Terms of Service. Key points include:
- Email content is processed securely and not permanently stored
- We implement enterprise-grade security measures
- You have control over your data and privacy settings
- We comply with applicable data protection regulations
Service Availability and Support
Service Level
- We strive for 99.9% uptime but cannot guarantee continuous availability
- Planned maintenance will be announced in advance when possible
- Emergency maintenance may occur without prior notice
Support
- Email support provided for all users
- Priority support for Professional and Enterprise subscribers
- Response times vary by subscription level
- Self-service resources available through our help center
Limitation of Liability
To the maximum extent permitted by law, MailForge shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- Your use of or inability to use the service
- Any unauthorized access to or alteration of your transmissions or data
- Any AI-generated content or recommendations
- Any interruption or cessation of transmission to or from the service
- Any bugs, viruses, or similar harmful elements
Indemnification
You agree to defend, indemnify, and hold harmless MailForge, its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms of Service or your use of the service.
Termination
Termination by You
- You may terminate your account at any time through account settings
- Deletion requests will be processed within 30 days
- Some data may be retained as required by law
Termination by MailForge
- We may suspend or terminate accounts for Terms of Service violations
- 30 days notice provided for non-violation related terminations
- Immediate termination possible for security or legal reasons
Dispute Resolution
Governing Law
These Terms of Service shall be interpreted and governed by the laws of [Jurisdiction], without regard to conflict of law provisions.
Dispute Resolution Process
- Initial disputes should be addressed through customer support
- Formal disputes may be subject to binding arbitration
- Class action lawsuits are waived where legally permissible
Changes to Terms
We reserve the right to modify these Terms of Service at any time. When we do, we will:
- Post the updated terms on this page
- Update the "Last modified" date
- Notify users via email for significant changes
- Provide at least 30 days notice before changes take effect
Your continued use of the service after changes take effect constitutes acceptance of the new terms.
Severability and Entire Agreement
If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms of Service will otherwise remain in full force and effect.
These Terms of Service, along with our Privacy Policy, constitute the entire agreement between you and MailForge regarding the use of the service.
